1. Account plans
Five account plans, with limits for each event. Paid plans are a one-time purchase, with no monthly fees or automatic renewal. Prices are in Brazilian reais. The account’s current plan determines how many events it can hold.
- Free: R$ 0,00. 1 event, up to 10 guests per event, up to 10 photos and 1 video per guest.
- Starter: R$ 29,90. 1 event, up to 30 guests per event, up to 25 photos and 3 videos per guest.
- Essential: R$ 79,90. 1 event, up to 100 guests per event, up to 50 photos and 5 videos per guest.
- Premium: R$ 149,90. 2 events, up to 200 guests per event, up to 100 photos and 10 videos per guest.
- VIP: R$ 249,90. 3 events, up to 200 guests per event, up to 100 photos and 30 videos per guest.
2. Storage and existing purchases
Free: storage for 30 days after the event ends. Starter, Essential, Premium and VIP: storage with no expiration date. If this policy changes, we will give advance notice and make a complete download available before ending storage. Existing purchases and complimentary access will be preserved.
3. Payment and activation
Website payments are processed by Stripe using the methods shown at checkout. Apple Pay and Google Pay appear when available for the device, browser and card. On iPhone, purchases are processed by the App Store.
Your plan is activated only after payment confirmation. When PIX is offered at checkout, generating its QR code or returning to the website does not confirm payment. Your previous plan remains valid while payment is pending. Reloading the page does not create another purchase.
We do not store your full card number. Future price changes do not change the amount of existing purchases or revoke complimentary access. Video Guestbook is included in Essential, Premium and VIP; it is not sold separately in this version.
4. Refunds and support
Your rights under applicable consumer law are preserved, including withdrawal rights for distance purchases where applicable. For website purchases, contact contato@vowlens.app with the email used for your purchase. For App Store purchases, also use Apple’s refund channel.
We respond to your initial request within 1 business day. Resolution time depends on the request and payment method; applicable legal deadlines remain unchanged. Invoice requests and service delivery issues use the same contact.